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Source Types Book
Title Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits
AuthorGoodman, John A.
PublishedNew York :AMACOM,2009.
Call Number658.8
Locationสำนักวิทยบริการและเทคโนโลยีสารสนเทศ
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Source Types Book
TitleThe future of competition :co - creating unique value with customers /C.K. Prahalad, Venkat Ramaswamy
AuthorPrahalad, CK
PublishedBoston, Mass.Harvard Business School Press2004
Call Number658.4 PR898F
Locationสำนักวิทยบริการและเทคโนโลยีสารสนเทศ
Page : 1
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